Read on for the details.
We're sure you'll love your prints. However, if for any reason you don't, we're happy to offer a free exchange or refund 100% of the purchase price. Simply return the print within 10 days.
For full details or to arrange a refund or exchange, read on.
To be eligible for a return, your item should be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase to our New York office, all returns should be sent to the distribution center (address below).
There are certain situations where only partial refunds are granted (if applicable):
1. Any item not in its original condition, is damaged or missing parts for reasons not due to our error
2. Any item that is returned more than 30 days after purchase
For more information about our refund policy, questions or complaints, please contact us using the following methods:
1. Chat with us live during business hours by clicking the red chat bubble in the bottom-right corner.
2. Our "Contact Us" page
3. Email us at konnichiwa@risingsunprints.com
4. Call us on this number: +1 (646) 583 1790
IMPORTANT - PLEASE RETURN PRINTS TO OUR DISTRIBUTION CENTER, RATHER THAN OUR NEW YORK OFFICE, SEE DETAILS BELOW.
We reply to all messages within 24 hours during the working week, and on Monday if you contact us over the weekend.
