FAQs

SHIPPING & DELIVERY

Art prints are rolled and shipped in protective cardboard tubes. They will require  a little flattening out once unpacked, of course. Framed prints and canvases are ...

There are two steps to fulfilling your order. First we need to process and print your art, then we ship to you. The estimated arrival time is of course, the combination of the two.

We typically print your art in 1-3 days, and then we arrange for expedited shipping to you, at our expense. Expedited shipping tends to take 1-3 business days depending upon your location.

You can check the status of a current order with your order number and email address. As soon as your art ships, we'll send you an email confirming your tracking number.

We offer free shipping on all print orders. For more information, visit our shipping and delivery page.

At Rising Sun Prints, we offer a 100% satisifaction guarantee. If your package arrives damaged, simply contact customer support on our "Contact Us" page and provide images of the damage, and we'll make sure that you get a new print in perfect condition.

We can deliver packages 11" x 14" and smaller to a P.O. box. Larger items must be shipped to a street address.

RETURNS AND REFUNDS

We're sure you'll love your prints. However, if for any reason you don't, we're happy to offer a free exchange or refund 100% of the purchase price. Simply return the print within 30 days.
For full details of our refund policy and how to make returns etc., visit our returns and refund page.

ORDERING FROM RISING SUN PRINTS, US CUSTOMERS AND INTERNATIONAL ORDERS

For full details of options for ordering from us, please visit our "Ordering from Rising Sun Prints" page.

Gift Cards

You can buy a gift card here.

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Product Details - Printing Processes, Materials, Sizing Etc.

Our general principle is to use the highest quality materials and printing processes possible. For full details, please see our product details page here:
https://risingsunprints.com/pages/product-information

Hanging and Taking Care of Your Art

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